You place an order on the website by selecting an item and following the instructions.
You will have an opportunity to check and correct any input error in your order up until you click the Order button.
After you have placed your order online you will receive a phone call from a member of our sales team within one working day to confirm the details of the order and only then we will ask you for a 20% deposit to be paid via a credit/debit card or by posting a cheque to us.
If you are paying by credit card, we will authorize your debit or credit card payment. If you are paying by cheque, we will deposit your cheque on the first working day after we receive it. Acceptance of your order will be once payment by card has been authorised, or your cheque has cleared for the 20% deposit.
We reserve the right to decline all or part of any order for whatsoever reason and should this occur we would e-mail you with these details.
The balance outstanding must be paid in full and cleared before final delivery is made. A receipt for the balance payment will be sent with your order or posted to your billing address.
All prices and charges on this website are quoted in UK pounds. The price you pay for your order is that price which is displayed on the website. Prices include VAT unless otherwise stated but exclude delivery charges if applicable. Delivery charges are calculated as part of the checkout process, based on the proximity of your delivery address. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.
Cancellation by Us
We reserve the right not to accept any order request. If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.